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REFUND POLICY

Balancify.eu

Last updated: November, 2025

This Refund Policy applies to all services purchased online through balancify.eu, including individual yoga classes, workshops, and yoga retreats. By completing a purchase on our website, the customer acknowledges and agrees to the terms described below.

Balancify SIA is a European company operating in accordance with the laws of the Republic of Latvia and the applicable consumer protection regulations of the European Union. All refunds, where applicable, are issued strictly in accordance with this Policy.

1. Regular Yoga Classes (Strict Non-Refundable Policy)

All purchases of regular yoga classes made through balancify.eu are final and non-refundable. Once a class has been purchased, the customer forfeits the right to a refund regardless of personal circumstances. Failure to attend a booked class (“no-show”) results in the automatic loss of the booking without any entitlement to refund, credit, or rescheduling.

If the booking system itself allows self-rescheduling within a specific timeframe, customers may use that function; however, Balancify SIA is not obligated to provide alternative classes, credits, or manual adjustments under any circumstances.

2. Workshops and Special Events

All workshop and event bookings are non-refundable. A customer who does not attend forfeits the full booking fee. In the event that Balancify SIA cancels a workshop, the customer will receive a full refund of the amount paid for that workshop only. Balancify SIA is not responsible for any additional costs incurred by the customer, including travel, accommodation, or related expenses.

3. Yoga Retreats (Moderate Refund Policy)

For yoga retreats purchased online, Balancify SIA applies the following refund structure:

  • If the customer cancels 30 days or more before the scheduled retreat start date, a full refund will be issued.
  • If the customer cancels between 14 and 29 days before the retreat start date, the customer is entitled to a 50% refund of the retreat fee.
  • If the customer cancels within 13 days of the retreat start date, or does not attend the retreat, no refund will be issued.

Retreat bookings are strictly personal and non-transferable. They may not be reassigned, gifted, resold, or transferred to another person for any reason.

Where a refund is due, it will be issued only to the original payment method used at the time of purchase. Refunds cannot be redirected to a different card, bank account, or individual.

4. No-Show Policy

For all services sold online — including classes, private sessions, workshops, and retreats — a customer who fails to attend without cancellation loses the full booking amount. No refunds, credits, substitutes, or alternative dates will be provided. This applies regardless of circumstances.

5. Exceptional Refunds

Balancify SIA does not provide refunds outside the rules stated in this Policy.

There are no exceptions.

Refunds will not be granted based on medical issues, travel changes, personal circumstances, or any other reason beyond the timelines already defined.

6. Processing of Refunds

Where a refund is owed in accordance with this Policy, Balancify SIA will process the refund within 14 days from the date the request is confirmed and validated. Balancify SIA is not responsible for additional processing time required by banks, card networks, or external payment institutions once the refund has been initiated.

7. Cancellations by Balancify SIA

Balancify SIA may cancel a service if minimum participation is not reached, if an instructor is unavailable, or if a venue becomes unsuitable or unsafe. In such cases, the customer will receive a full refund for the service purchased. Balancify SIA bears no liability for any additional costs incurred by the customer, including flights, accommodation, transport, or other related expenses.

8. Contact Information

Questions regarding this Refund Policy may be directed to: Balancify SIA, Reg. No. 40203685287, VAT Reg. No. LV40203685287; Address: Brivibas 62-27, Riga, LV-1011, Latvia; Email: team.balancify@gmail.com